When you have an operating or maintenance problem, you need expert advice… and you need it fast! Now help is just a phone call away 8am – 5pm EST. The “Furnace Help Hotline” was created by Solar Manufacturing at the request of many vacuum furnace users who are not getting support satisfaction from their original equipment suppliers. Take advantage of free, expert advice on mechanical, electrical and hot zone problems or troubleshooting of general operating issues. You’ll speak directly with one of our helpful and knowledgeable service technicians. This valuable service is available to anyone with a vacuum furnace; it is not limited to Solar Manufacturing customers.